Privacy Policy

Last updated: 25 May 2026

1. Who we are

This website is operated by [OWNER_FULL_NAME] trading as Romi Keyholding, a property management business registered in Spain.

  • Trading name: Romi Keyholding
  • Owner: [OWNER_FULL_NAME]
  • NIE / NIF: [NIE_OR_NIF]
  • Address: [REGISTERED_ADDRESS], Roldán, 30709, Murcia, Spain
  • Email: info@romikeyholding.com
  • Phone: +34 711 086 902

For data-protection purposes, [OWNER_FULL_NAME] is the Data Controller of the personal information you submit through this website.

2. What data we collect

We collect only the information you choose to give us via the client request form:

  • Your name
  • Your preferred contact method (phone / WhatsApp / email)
  • Your property address or resort name
  • The type of service requested and any details you provide
  • Arrival and departure dates (if relevant)

We do not collect payment card details, government identity numbers, or any sensitive categories of personal data.

3. Why we collect it (legal basis)

We process your data on the basis of legitimate interests (Article 6(1)(f) GDPR) — specifically, to respond to your service enquiry and to carry out the property management services you request. Without this information we cannot provide our services.

4. How we use your data

  • To respond to your enquiry by email, phone or WhatsApp
  • To schedule and carry out the requested service
  • To send you confirmation or follow-up messages relating to your booking
  • To maintain a record of work carried out at your property

We do not use your data for marketing, sell it to third parties, or share it with anyone except where strictly necessary to fulfil your service (for example, passing your access details to a trusted maintenance contractor).

5. How long we keep it

We retain client records for 3 years from the date of your last service, after which they are securely deleted. You may request earlier deletion at any time (see section 7).

6. Where your data is stored

Your data is stored securely on servers located within the European Economic Area (EEA). We use Vercel (infrastructure) and Upstash (database) — both compliant with GDPR and operating under the EU-US Data Privacy Framework where applicable.

7. Your rights under GDPR

You have the right to:

  • Access — request a copy of the data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your data
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a portable format
  • Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at info@romikeyholding.com with your name and request. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD), www.aepd.es.

8. Cookies

This website uses cookies only for essential functionality (admin session management). We do not use tracking or advertising cookies. For full details, see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

10. Contact

Any privacy-related questions? Contact us at info@romikeyholding.com or call +34 711 086 902.